Welcome to Strand Medical website

We appreciate how difficult things are for many people at the moment, worrying about registering with a doctor shouldn’t be one of them. Therefore for your assurance, if a loved one has returned from college or university, or if you haven’t yet registered with a doctor, we would like to assure you that we are registering new patients

Please look at the ‘New Patients’ section of our website

DOOR CLOSURE

Unfortunately due to the National Lock down our Surgery doors are closed however you can still access the Surgery via telephone and you can now order repeat medication by email (please see below for link). When you call us a member of the Reception team will take a few details and one of our Duty Team will call you back, if necessary a face to face appointment will be booked and you will be given arrival instructions by the clinician.

Where possible, please only attend appointments on your own.

Stay in, Stay Safe, protect the NHS, yourself and others. 

HOW TO CONTACT US

For appointments or advice please call us on 01903 243351. 

APPOINTMENTS

The Clinician will give you arrival instructions when they speak with you, if they do not or if you forget please ring the buzzer by the front doors and await instructions. Where possible attend alone, if assistance is needed please restrict this to one person.

We are encouraging parents to continue to bring children/book children in for their childhood immunisations. However we do ask that you restrict attendees to one parent per child.

We are encouraging patients to contact us if they have received a cervical screening letter, these are important procedures, please contact us

We are now asking patients to wear a face covering when coming into the surgery, this is now a mandatory requirement. Wearing a face covering may help you and our staff to stay safe, please note due to national shortages with PPE, the surgery is unable to issue face masks. Please follow the link for official guidance on how to make and wear your own face covering.

https://www.gov.uk/government/publications/how-to-wear-and-make-a-cloth-face-covering/how-to-wear-and-make-a-cloth-face-covering

PRESCRIPTIONS

Important information regarding your repeat prescription during the Covid-19 outbreak:

Due to an increased demand for prescription items, all pharmacies are currently extremely busy and struggling with demand.

We kindly ask that you:

Allow 1 WEEK between ordering and collecting your repeat prescription (you may order early to allow this to happen)
Only order items that you currently need. Please DO NOT order just in case or stock pile. 
Ask a friend / relative / neighbor to collect if they can and you are in an at risk group (communication sent by NHSE to high risk patients)
Expect to wait outside your pharmacy to be able to collect your prescription and stand the required distance from the next person (2 meters)

Please only phone your surgery or pharmacy regarding your prescription if it is an emergency.
Please bear with us during this difficult time; GP practices and pharmacies are working together to help as soon as they can.

Thank you

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ALL requests must be made:

•  via the NHS APP (please download from the app store available for IOS and Android)
•  on-line (you need online access, please post a request for online access though our letter box if you do not already have this)
•  paper requests posted through the letterbox
•  requests can also be made via email:    

CWSCCG.strand-prescriptions@nhs.net

PLEASE NOTE: ALL prescriptions will be sent to a pharmacy for collection and we will not accept requests to stock pile medication

Please ensure you write your chosen pharmacy on the hand written or emailed prescription request IF YOU DO NOT they will be sent to Lloyds the Strand for collection – to minimise foot fall, NO PRESCRIPTIONS will be collected from the surgery

Our phone waiting times will inevitably rise with more care being provided on the telephones. Our staffing levels are likely to be depleted and we need to ensure our clinicians can offer assistance to those in most need, including the vulnerable, therefore please bear with us during the foreseeable future, please remember we are here to help and abuse of our staff will not be tolerated.

We will notify you ASAP of any changes to this policy. You can find information about Coronavirus on the NHS website https://www.nhs.uk/conditions/coronavirus-covid-19/

CORONAVIRUS INFORMATION PAGE (Click here)

Please also follow the web link for Government information https://www.gov.uk/government/publications/staying-alert-and-safe-social-distancing

IMPROVEMENTS TO ACCESS – Hearing impairment

The Strand Medical is delighted to announce that we have made a big step forward in how patients who are hard of hearing can access our service. We have recently employed a new staff member who is trained in British Sign Language, this means that any patient or carer who has a hearing impairment has another avenue for accessing and using our service. With your consent, the staff member can also be present in consultations to assist you and our medical teams.

As a surgery we always take on board feedback and are constantly looking at ways to improve our service, we believe this is a step forward in the right direction for both the surgery and for patients.

For more information please contact the surgery. Please note: Whilst the staff member is very flexible please bear in mind they work shifts, therefore a mutual agreement will need to be reached with regards to appointment dates and times.

Thank you

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