We don’t always need to see a GP…

Did you know, GP Surgeries and local pharmacies are working together to provide treatment for patients. If you have one of the conditions below, simply click on the banner to book a video consultation with a local pharmacist who will be able to help you today (During Pharmacy working hours).

For your assurance, this is an NHS service and is NOT a private chargeable scheme.

When you do need to contact us…

We have listened, and we are improving the way patients access the surgery. We appreciate that contacting us at 8am can on occasions prove difficult, and that booking an appointment in the future can be a challenge, therefore we will be introducing a new triage system called ‘KLINIK’ – Click here to learn more 

The Current Demands on General Practice

We understand that accessing care quickly is important to you, and we are committed to providing the best possible service. However, it’s important to share that general practices across the country are experiencing unprecedented levels of demand. This means that appointments, phone lines, and other services are busier than ever before.

Every day, we manage a high volume of patient enquiries, ranging from urgent concerns to routine health checks, while also providing ongoing care for long-term conditions and delivering essential public health programs like vaccinations. Our team works tirelessly to meet these demands, but the current pressures may mean longer wait times than usual.

We kindly ask for your patience and understanding as we strive to prioritise those in urgent need while ensuring everyone receives safe and effective care. You can help us by:

• Using online services such as the NHS website for self help advice.
• Considering whether your issue could be managed by a pharmacist, NHS 111, or self-care before contacting the practice.
• Providing clear and concise information when you do get in touch, so we can direct you to the most appropriate service.
• Ensure you leave enough time when requesting a prescription

Please remember the reception team are only working to the clinicians instructions and are often only transferring information. On occasions some of the demands placed on us are unfair, and the team can be at the receiving end of abuse if these expectations are not met. We appreciate everyone has a lot going on, especially at the moment and that calling us may cause additional anxiety or stress, however we are committed to working with our patients to breaking down any barriers or preconceptions about accessing health care.

We appreciate your cooperation during this challenging time and thank you for supporting your local practice team. Together, we can ensure the best possible care for all our patients.

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Click the picture below to learn more about the “Patient Voice” and how you can become involved

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