1B The Causeway, Goring By Sea, Worthing, BN12 6FA

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Telephone: 01903 243351

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What is Phase 4?

Previously, it was only possible to issue an EPS prescription where the patient nominated a pharmacy or another dispenser. EPS had been most advantageous for patients who received regular medication and who tended to get their prescriptions dispensed at the same pharmacy most of the time.

Under Phase 4 of EPS, prescriptions would be sent via EPS by default, whether a patient has an EPS nomination in place or not. However, where certain criteria are met, a paper prescription would still be used, for example:

  • when a patient explicitly asks their GP for a paper prescription; or
  • when the medicine being prescribed is not listed in the NHS list of medicines (dm+d).

However, many of the benefits associated with EPS are associated with nomination, therefore as EPS progresses with more GP practices being ‘Phase 4’ ready, it is important that appropriate patients continue to be given the opportunity to benefit from using nomination. All existing nominations will remain valid and further nominations for appropriate patients should continue to be set.

Repeat dispensing

Our practice is collaborating with NHS Business Services Authority (NHSBSA) which is providing NHS numbers for those patients that may be suitable for electronic repeat dispensing prescriptions. The information is obtained from NHS prescriptions submitted to the NHSBSA. A member of our clinical team will contact these patients to explain the benefits of this service.

What happens if a patient has not set a nomination?

A patient who has not set a nomination or does not wish to do so would be issued with an EPS Phase 4 green prescription token so that they may visit the pharmacy of their choice. Pharmacy teams would scan the bar code on the token to access the EPS script.

The token will be provided in a paper format, but in time tokens may be available in an electronic format (e.g. in an email from the GP practice, via a website or via an app). This approach would generally mean the prescription cannot be prepared before the patient presents in the pharmacy.

There are several ways in which to request your Repeat Prescription.

Please allow up to 4 working days for prescriptions to be processed.

One option is to use the online facility, which enables patients to order prescriptions from the comfort of their home, at their own convenience.

Please see the SystmOnline User Guide to learn how to manage your Repeat Prescriptions online.

Please note that the online prescription request service may only be used for requesting existing repeat medications. The Practice does not respond to messages sent online through the online prescription request service.

Alternative options are to leave your request for a Repeat Prescription in the box at the Practice or post it to the surgery. Tick the items you need on the right-hand section of your previous prescription form. Repeat Prescriptions will be ready for collection 2 clear working days later excluding weekends and bank holidays. If you prefer, we can post it back to you (you will need to provide a stamped, addressed envelope), or you may make arrangements with a Pharmacy to collect this on your behalf. Having your prescriptions delivered to us and your medications collected from a pharmacy close to your home or place of work is a convenient choice for many patients. However, do bear in mind that additional time will be needed for the transport.

If you require additional items, request medications to be changed, have new medications or have any other message or information to be communicated to the Practice, this will need to be made in writing. Please allow up to 4 working days for these prescriptions to be ready.

Please note that for patient safety reasons, we can not accept requests for prescription requests (repeat or changes) by telephone.

Please see the Practice Information Leaflet for details of which medication requests may take longer.

We are keen to ensure that patients with ongoing medical problems are monitored regularly. If the date for your next review with a Doctor or Nurse has passed you may be asked to make an appointment.

Prescription charges

Details of the current prescription charges may be found at: http://www.nhs.uk/nhsengland/Healthcosts/pages/Prescriptioncosts.aspx. If you are on multiple repeat medications, you may find it more cost effective to purchase a pre-payment certificate to reduce your prescription charges. Details of these may be obtained from the Prescriptions Authority at: http://www.nhsbsa.nhs.uk/healthcosts.

If you are under 18 years of age, unemployed or on invalidity benefit then you will not have to pay for your prescription. Ensure that you fill out the reverse of the prescription form correctly, sign it and have some proof that you are exempt from prescription charges with you when you collect your medication from the pharmacy.


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