Appointments

We run all our surgeries by an appointment only system. Appointments can be booked in advance (up to 4 weeks ahead) and a percentage can be booked on the day you wish to be seen.

We endeavour to offer the doctor of your choice but if they are not available we will offer another doctor.

Please phone 01903 243351 to book appointments or alternatively book your appointment online using TPP SystmOne if you are a registered user.

Appointments may be made at front desk from 8.30am to 6pm or over the phone from 8am till 6.30pm. Please note: Due to excessive demand appointment availability is restricted, if your condition is ‘urgent’ you may be placed on a triage list and one of our on the day duty team members will call you back to ascertain the best way forward.

Cancelling & rescheduling appointments:

If you cannot attend your given appointment please call 01903 243351 to cancel or reschedule. On average 60 people a month fail to turn up for their appointments without informing us. Alternatively, you may leave a message on our cancellation line on 01903 705855.

These slots could be put to good use and offered to another patient, allowing the doctors and nurses to reduce any backlog of patients and reduce waiting times. Please think of others when you can no longer attend or need a scheduled appointment.

Home Visits:

If possible patients should make their way to the Surgery to see their GP or Health Professional. This is because for every home visit a GP or Nurse makes they could see several patients in the surgery, so if you are mobile please come into the surgery to be seen.

In cases of severe illness, infirmity, or emergencies, the GP or Nurse will visit the patient at home. If you have transport problems please consider contacting Good Neighbours.

Please bear in mind that home visits are only for patients who are not able to attend the surgery for serious reasons.

If you are too ill to attend surgery please call the surgery before 10.00am if possible, as rounds have to be planned. Please give our staff some idea of your symptoms so we can judge the urgency of the call. The clinician may phone before visiting to assess the urgency of the visit.

To request a home vist please call the practice on 01903 243351.