1B The Causeway, Goring By Sea, Worthing, BN12 6FA
Telephone: 01903 243351
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How do I see or speak to a doctor?
Gone are the days of patients fighting to get an appointment at 08:00. We have removed the option of free for all open booking which often meant that those patients that wanted an appointment got one at the expense of those that truly needed one.
We now operate a telephone triage system which is staffed by a Duty Team. We appreciate this approach may not suit everyone, however we are aware (via surveys and speaking with our patients) that the vast majority welcome this change as it means every caller that day is dealt with appropriately…and no one has to wait over 2 weeks for an appointment.
You can now contact the surgery by:
Patients call the surgery and speak to a receptionist, (Under the doctors instructions, the receptionist will not be able to book an appointment with a doctor for you), they will take some details and pass them to one of our Duty Team members who will review your case and decide on the best way forwards. You will be contacted that day, we cannot state when during the day as we need to assess the urgency of all cases. If however you have a specific request, please feel free to mention this to a receptionist and we will do our best to accommodate it.
You will then be offered one of the following:
During busy periods we may switch our telephone message over to Urgent cases only, this means we have reached our capacity to deal with non-urgent cases, you will be invited to call back the next day or complete an E-Consult, these simple to use web based forms are available on this website. A member of the team will review your request and acknowledge it within 24 working hours.
Surgery line: 01903 243351.
If you cannot attend your given appointment please call 01903 243351 to cancel or reschedule. On average 60 people a month fail to turn up for their appointments without informing us. Alternatively, you may leave a message on our cancellation line on 01903 705855.