STRAND MEDICAL

STRAND MEDICAL

1B The Causeway, Goring By Sea, Worthing, BN12 6FA

Current time is 09:16 - We're open

Telephone: 01903 243351

Cancellation Line: 01903 705855 (Please leave a message)

Feedback

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

Most issues can be resolved without you having to make a formal complaint. Try having an informal chat with your doctor or a member of staff first. A formal complaint takes time and minor issues are resolved quicker if you speak to a staff member on site.

 

In the first instance please discuss your complaint with the staff member concerned. If this does not resolve the situation, please ask to speak with the Patient Services Team Lead who will investigate your concerns and offer you further advice on the complaints procedure.

If your problem cannot be resolved at this stage and you wish to make a formal complaint, please let us know as soon as possible and address your complaint in writing to the Practice Manager who will deal with your concerns appropriately.

Further information on the NHS Complaints Process, and the legislation governing it, can be found on the NHS website.

 

Our practice complaints procedure follows the NHS system for dealing with complaints. Our system meets with national criteria. Our practice Complaints Leaflet gives details of the complaints process and is available from Front Desk or as a download below. Our aim is to give you the highest possible standard of service and we will endeavour to resolve your problem as quickly as possible.

Complaint leaflet 2018 V4

Please use the form attached to fill out any comments, concerns or complaints regarding the surgery, its members of staff or the doctors. This will get emailed directly to the Practice Manager who will deal with accordingly.

 

Contact Us - Compliments, Comments and Complaints

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If you are not satisfied with the way in which your complaint has been dealt with, please see the resources below:

 

Healthwatch West Sussex is an Independent Health Complaints Advocacy Service (IHCAS). Healthwatch West Sussex exists to make health and care services work for the people who use them. They give people across West Sussex the opportunity to have their say about health and care services. Healthwatch are an independent organisation but have a statutory voice, meaning commissioners and providers have to listen to them.

Telephone: 0300 012 0122
Email: helpdesk@healthwatchwestsussex.co.uk
Write to: Healthwatch West Sussex, The Billingshurst Community Centre, Roman Way, Billingshurst, West Sussex RH14 9QW
Website: www.healthwatchwestsussex.co.uk

As a patient, relative or carer, you may not always know where to go for help, information, advice or support. It can be worrying and confusing, when you, or someone you know, is unwell. This is where the Patient Advice and Liaison Service (PALS) can help. PALS is an independent and confidential service for anyone who would like advice, information and help, or who may have a concern about the care provided by Western Sussex Hospitals and other providers in West Sussex. Most concerns you have can be dealt with quickly by discussing them with the health staff treating you. However, there are times when you need to speak to someone who can act independently on your behalf.

Telephone: 01903 285032 (09:00 to 16:30, Monday to Friday)

Email: PALSWorthing@wsht.nhs.uk

Write to: Western Sussex Hospitals NHS Trust, Worthing Hospital, Lyndhurst Road, Worthing, BN11 2DH

Sometimes, PALS staff will be dealing with other clients and it may be necessary for you to leave a short message on the answer phone. They aim to get back to clients within one working day.

We hope that if you have a problem, you will use our practice complaints procedure. We believe this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our practice. If you remain unhappy after local resolution and independent review then you can complain to the Health Service Ombudsman. The ombudsman is completely independent of the NHS and Government. 

Millbank Tower,
Millbank
London
SW1P 4QP

Telephone: 0845 015 4033
Email: phso.enquiries@ombudsman.org.uk
Website: www.ombudsman.org.uk

Opening Times

  • Monday
    08:00 until 18:30
    Telephone Access Only
  • Tuesday
    08:00 until 18:30
    Telephone Access Only
  • Wednesday
    08:00 until 18:30
    Telephone Access Only
  • Thursday
    08:00 until 18:30
    Telephone Access Only
  • Friday
    08:00 until 18:30
    Telephone Access Only
  • Saturday
    CLOSED
  • Sunday
    CLOSED