IMPROVEMENTS TO ACCESS – Hearing Impairments

Posted on June 7th, 2021

IMPROVEMENTS TO ACCESS – Hearing impairment

Face to face

The Strand Medical is delighted to announce that we have made a big step forward in how patients who are hard of hearing can access our service. We have recently employed a new staff member who is trained in British Sign Language, this means that any patient or carer who has a hearing impairment has another avenue for accessing and using our service. With your consent, the staff member can also be present in consultations to assist you and our medical teams.

For more information please contact the surgery. Please note: Whilst the staff member is very flexible please bear in mind they work shifts, therefore a mutual agreement will need to be reached with regards to appointment dates and times.

Telephone

https://signlive.co.uk/

Video Relay Service (VRS) through SignLive

VRS through Signlive, is free for d/Deaf people to use. Using a smart device, you can download the App via the Apple or Google store, search for the Strand GP practice in the community directory and you will be connected to a British Sign Language (BSL) interpreter before the call is connected to the practice. You will not be charged for the call. If you do not have a smart device you can use a PC or lap top, please follow the web link above for more information. 

As a surgery we always take on board feedback and are constantly looking at ways to improve our service, we believe this is a step forward in the right direction for both the surgery and for patients.