Contact the practice
Strand Medical
1B The Causeway
Goring By Sea
Worthing
BN12 6FP
Telephone: 01903 243351
Out of Hours: 111
Get DirectionsOpening Times
| Monday | 8:00am to 1:00pm and 2:00pm to 6:30pm |
| Tuesday | 8:00am to 1:00pm and 2:00pm to 6:30pm |
| Wednesday | 7:00am to 12:45pm and 2:30pm to 6:30pm 7am to 8am pre-booked blood tests only |
| Thursday | 8:00am to 1:00pm and 2:00pm to 6:30pm |
| Friday | 8:00am to 1:00pm and 2:00pm to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
If you need help when we are closed
If you require medical assistance outside of our normal hours, please contact the Out of Hours service by dialing 111. Please note this is not for life threatening conditions, which should be directed to 999.
The out of hours phone number is 111.
Physical accessibility
Access to the surgery and consulting room is compliant with all regulations.
The surgery also has a hearing loop available at the front desk and a display call system for patients who are hard of hearing (NB this is undergoing maintenance and will be available very soon).
If you are partially sighted / registered blind or hard of hearing, please let the Receptionist know so that we can cater for your needs.
How to make a complaint
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
Most issues can be resolved without you having to make a formal complaint. Try having an informal chat with your doctor or a member of staff first. A formal complaint takes time and minor issues are resolved quicker if you speak to a staff member on site.
In the first instance please discuss your complaint with the staff member concerned. If this does not resolve the situation, please ask to speak with the Patient Services Team Lead who will investigate your concerns and offer you further advice on the complaints procedure.
If your problem cannot be resolved at this stage and you wish to make a formal complaint, please let us know as soon as possible and address your complaint in writing to the Practice Manager who will deal with your concerns appropriately.
Further information on the NHS Complaints Process, and the legislation governing it, can be found on the NHS website.
Our practice complaints procedure follows the NHS system for dealing with complaints. Our system meets with national criteria. Our practice Complaints Leaflet gives details of the complaints process and is available from Front Desk or as a download below. Our aim is to give you the highest possible standard of service and we will endeavour to resolve your problem as quickly as possible.
Please use the form attached to fill out any comments, concerns or complaints regarding the surgery, its members of staff or the doctors. This will get emailed directly to the Governance Co-ordinator who will deal with accordingly.
