Welcome to the website of The Strand Medical Group
Based in Goring-by-Sea, we are an 8 Doctor strong GP Practice offering GP and Nurse consultations and a variety of other primary health care services.
Please use the navigation system or the 'quick visual links' below to find out more about our practice, the clinics and services we offer to our patients. View more about our opening hours, our appointment system, how to order repeat prescriptions and a wealth of other useful information.
PPG - Awareness week
We are delighted that members of our PPG (Patient Participation Group) will be in the waiting room between 9am and 11am during the week beginning 10th June 2019. They will be there to raise awareness of:
- the involvement of the patient group,
- online access
They will also be handing our a survey to gauge feedback on the new appointment/access system we have recently rolled out. Please do take a moment to speak with a member of the PPG if you are passing by or in the surgery.
Going Local - We welcome Going Local to the Practice
Going Local helps people understand their problems and find a way forward, using help already available in the local community. It's a different way of looking at challenges that life presents which can't be totally solved with a traditional prescription - for example, you may be feeling anxious or depressed about your housing situation or are not sleeping due to a recent bereavement or money worries.
As a resident, you can be referred to Going Local via the GP surgery. It's quick and easy, and a Community Referrer on the Going Local team will then help you unpick your worries and connect you to people who can help. This might be to a specialist housing adviser, to budgeting and money-advice charities or to groups that you may lift your spirits and get you socialising again. Going Local will be holding one to one appointments for patients at a weekly clinic. For more information please follow the link below or speak to one of the team.
Why not utilise the online system? You can check blood results, book appointments, order prescriptions and more. Please bring two forms of ID to reception in order to obtain a log in.
We are improving access to appointments
From 01 October, GP and nurse appointments are now available during the evening and at the weekend for people across Coastal West Sussex.
This means that urgent appointments are available up to 8pm during the week, and during clinics on a Saturday and Sunday.
This aims to improve access to GP appointments and help local people to get the help and support they need.
The service is run by Innovations in Primary Care (IPC), a not-for-profit company owned by local GP practices.
The appointments will be available at local GP access hubs, run from GP surgeries, and they will be both routine and urgent appointments with a doctor, nurse or healthcare professional.
The teams will see new illnesses when you urgently need to see a health professional, and offer planned appointments such as family planning and smear tests that can be hard to arrange whilst at work or when you are caring for family or a loved one.
IPC has been running the MIAMI clinics in Adur and Worthing for the last three years, which has offered a very similar service, offering help for ‘Minor Injury Assessment & Minor Illnesses’.
These clinics have been successful and helped local people to access the help they need outside of normal opening times.
You book into the GP access hubs via your normal GP practice, and you may be offered an appointment at one of the hubs at the weekend if you call NHS 111 for urgent health advice and support.
The hubs may be at your GP practice or they may be at a neighbouring GP practice locally in the community around you.
The teams will have access to your medical records with your consent, and any care they provide will be added to your notes so your GP practice can continue any ongoing care.
Patients can book into these appointments by calling your registered GP practice in the normal way, and they will be able to access the booking system and make sure you receive the help and support you need.
GDPR (General Data Protection Regulations)
Your Privacy Matters
Data privacy has never been more important, and in light of a new regulation coming into effect across the EU on the 25th May 2018, The Strand Medical Group commits to remain to be clear, precise and to use plain language when relating to privacy.
This new law is built around the principles of transparency and control, something The Strand Medical Group has always upheld.
The Strand Medical Group recognises the need for an appropriate balance between openness and confidentiality in the management and use of information. The Strand Medical Group fully supports the principles of corporate governance and recognises its public accountability, but equally places importance on the confidentiality of, and the security arrangements to safeguard, both personal information about patients and staff and commercially sensitive information. The Strand Medical Group also recognises the need to share patient information with other health organisations and other agencies in a controlled manner consistent with the interests of the patient and, in some circumstances, the public interest.
The Strand Medical Group believes that accurate, timely and relevant information is essential to deliver the highest quality health care. As such it is the responsibility of all clinicians and managers to ensure and promote the quality of information and to actively use information in decision making processes.
The Strand keeps data on you relating to who you are, where you live, what you do, your family, possibly your friends, your employers, your habits, your problems and diagnoses, the reasons you seek help, your appointments, where you are seen and when you are seen, who by, referrals to specialists and other healthcare providers, tests carried out here and in other places, investigations and scans, treatments and outcomes of treatments, your treatment history, the observations and opinions of other healthcare workers, within and without the NHS as well as comments and aide memoirs reasonably made by healthcare professionals in this practice who are appropriately involved in your health care.
GPs have always delegated tasks and responsibilities to others that work with them in their surgeries, on average an NHS GP has between 1,500 to 2,500 patients for whom he or she is accountable. It is not possible for the GP to provide hands on personal care for each and every one of those patients in those circumstances, for this reason GPs share your care with others, predominantly within the surgery but occasionally with outside organisations.
If your health needs require care from others elsewhere outside this practice we will exchange with them whatever information about you that is necessary for them to provide that care. When you make contact with healthcare providers outside the practice but within the NHS it is usual for them to send us information relating to that encounter. We will retain part or all of those reports. Normally we will receive equivalent reports of contacts you have with non NHS services but this is not always the case.
Your consent to this sharing of data, within the practice and with those others outside the practice is assumed and is allowed by the Law.
People who have access to your information will only normally have access to that which they need to fulfil their roles, for instance admin staff will normally only see your name, address, contact details, appointment history and registration details in order to book appointments, the practice nurses will normally have access to your immunisation, treatment, significant active and important past histories, your allergies and relevant recent contacts whilst the GP you see or speak to will normally have access to everything in your record.
You have the right to object to our sharing your data in these circumstances but we have an overriding responsibility to do what is in your best interests.
If you require more information, or would like to view our privacy notices please ask a member of the team. (Privacy notices available from 25th May 2018)
Accessible Information Standard
The practice is part of the NHS England campaign to make our communications more accessible to our patients. If you need our communications with you to be in a different format, please get in touch with the practice and we will do our very best to satisfy your needs.
The Accessible Information Standard aims to ensure that people who have a disability or sensory loss receive information that they can access and understand, for example in large print, braille or via email, and professional communication support if they need it, for example from a British Sign Language interpreter. More specifically, that information provided by the Strand is available in whatever method is required by our patients.
Further information can be obtained by reading this leaflet (PDF)
Should you have any communication needs, or know of a patient who needs support, please let the practice know and we will look to assist, whether that is by providing information in large print or putting a patient in touch with British Sign Language (BSL), an interpreter, or sending information via email or braille.
Further information can be obtained on the NHS website www.england.nhs.uk/accessibleinfo
Charities including Action on Hearing Loss, CHANGE, Sense and the Royal National Institute of Blind People (RNIB) will also be able to provide further support.
Please do not hesitate to contact the practice if you have any questions.
Patient Participation Group
Minutes of the SPPG Meeting held on Tuesday 2 April 2019
Strand PPG Constitution 27 Jan 2019
Presentation to PPG AGM 18 September 2018
SPPG - Newsletter April 2019
Strand Patient Participation Group (SPPG). For more details, please click here.
Named Accountable GP
The Practice now provides every patient with a named GP who will have overall responsibility for the care and support that our surgery provides to you. This does not prevent you from seeing any GP in the Practice as you currently do. Please do bear in mind that your named Doctor will not always be available to see or speak to you, you may be seen by or speak to an alternative Doctor.
If you would like to know the name of your accountable GP, please ask at the Reception desk or alternatively call the surgery on 01903 243351 in afternoon hours only.
Friends and Family Feedback
We are actively encouraging our patients to participate in feedback of their care by the Practice.
Please take time to visit the iWantGreatCare website and leave your feedback. Thank You!
Click on the picture below to open the link:
Bank Holiday Closure in 2019
Closed all day: New Year's Day January 1st, Good Friday April 19th, Easter Monday April 22nd, Early May Bank Holiday May 6th, Spring Bank Holiday May 27th, Summer Bank Holiday August 26th, Christmas Day and Boxing Day 25th and 26th December, New Year's Day 1st January 2020.
During these days if you need medical assistance please call 111. Thank you.
We are currently preparing a new patient survey.
We would like to thank all patients who participated in last year's Patient Survey. You can view the results by clicking on this link: Survey Results
Your feedback is extremely helpful and valued and will help us to shape future services.
Important Information Regarding Your Data
PLANS/STATEMENT OF INTENT
Patient Data has now been uploaded to the Summary Care Record unless patients have specifically opted out of this scheme. Patients records are collected electronically via the GP2GP electronic system wherever possible when a patient registers with the Practice. Patients can already request prescriptions on line and make appointments on line, however, we will also be enabling in the future on line access to part of your medical record if you would like to view this. In the meantime, should you wish to view your medical record then this request needs to be put in writing to the practice manager and please note there will be a charge made for this. Feedback about the practice will also be available shortly on line but currently available on NHS website or by email to the practice manager or forms available in reception at the practice.
National data opt-out
You can choose whether your confidential patient information is used for research and planning.
To find out more visit www.nhs.uk/your-nhs-data-matters/
You do not need to do anything if you are happy about how your confidential patient information is used. You can change your choice at any time.
Type 1 opt-out: medical records held at your GP practice
You can also tell your GP practice if you do not want your confidential patient information held in your GP medical record to be used for purposes other than your individual care. This is commonly called a type 1 opt-out. This opt-out request can only be recorded by your GP surgery.
Type 2 opt-out: information held by NHS Digital
Previously you could tell your GP surgery if you did not want us, NHS Digital, to share confidential patient information that we collect from the across the health and care service for purposes other than your individual care. This was called a type 2 opt-out.
From 25 May 2018 the type 2 opt-out has been replaced by the national data opt-out. Type 2 opt-outs that have been recorded previously have been automatically converted to national data opt-outs.
Any patient that wishes to record a type 2 opt out must do so online at www.nhs.uk/your-nhs-data-matters/
or via the contact centre on 0300 303 5678.